When an emergency callout makes sense
- You can smell gas inside the house — the strongest reason to ring immediately
- Boiler is locked out and you have a young child, an elderly resident or a medical reason needing reliable hot water
- Visible water leak from the boiler casing or pressure relief overflow
- Carbon monoxide alarm has activated
- Pilot keeps failing on an open-flue boiler in winter
- Pressure has dropped to zero and the system won't repressurise
What to do in the first two minutes
- Gas smell: turn the gas off at the meter (lever turned 90° across the pipe). Open windows. Don't switch lights on or off. Then ring.
- Water leak: turn the system off at the boiler's electrical switch. Catch what you can with a bowl. Ring us; we'll triage.
- Lockout / no heat / no hot water: note the F-code or fault number on the display. Read it to us when you ring.
- CO alarm: evacuate the house and ring 112 first, then us once you're safe and outside.
The numbers, before we touch anything
- Emergency callout fee: €140 (Dublin 8 evenings, weekends, bank holidays)
- First hour on site: included in the callout
- Additional half-hour: €60
- Common parts in the van quoted at fixed rates — diverter valve €120, expansion vessel €95, PCB €240, fan motor €185
- If we can't safely repair on the night we'll isolate the appliance, make the house safe, and quote a daytime return
When the line is staffed
- Mon–Fri 07:00 – 22:00 — direct to an engineer
- Saturday 08:00 – 20:00 — direct to an engineer
- Sunday 09:00 – 18:00 — emergency only, direct line
- Bank holidays — emergency line staffed, daytime hours
- Outside these hours — leave a voicemail; for genuine gas emergencies ring Gas Networks Ireland on 1800 20 50 50
Related
- Boiler Repair — daytime, planned repair
- Annual Servicing — the cheapest way to avoid the next emergency